Return and Refund Policy
Last updated: June 22, 2021
Thank you for shopping at iLeOja African Marketplace.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to iLeOja African Marketplace, 390 Dixon Road.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to iLeOja African Marketplace, accessible from https://www.ileoja.ca
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24hrs without giving any reason for doing so.
The deadline for canceling an Order is 24hr from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 5 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
For the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- Perishable items / produces
- Frozen foods / Produces
- According to their nature, the supply of Goods is not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods that are not suitable for return due to health protection or hygiene reasons was unsealed after delivery.
- According to their nature, the supply of goods which are, after delivery, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
2030 Weston Road, Toronto ON
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
We offer customers full refunds for products damaged during delivery, kindly send an email to [email protected], also provide a receipt as well as the picture of the damaged package/item (s) as proof of damage. Any discounts applied to the order would be subtracted from the refund.
Refunds can only be made to the credit card or account used for the purchase. Once your refund is approved, we will issue a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]